Frequently Asked Questions

First check our availability calendar and prices for your preferred dates. Follow the steps on Free To Book to make your booking. Please note that a 30% non-refundable deposit is taken at the time of booking. The full balance, plus a refundable £300 security deposit, is required 8 weeks / 56 days before departure. If you are making a booking for arrival within 8 weeks, the full amount plus the security deposit is required at the time of booking.

We operate on a 3, 4 , or 7 night basis with check-ins on Mondays and Fridays only.

Check in is from 3pm on the day of your arrival. We ask that you please call us when you are approximately 30 minutes away from the property so someone can be on hand to welcome you, run through all the amenities and answer any questions you may have.

Check out is at 10am on your departure day. We ask that you please check out on time to ensure we have time to prepare for our next guests.

No. We do not accept pets at the property. We do accept service dogs. Please notify us in advance if you will be bringing a service dog with you so we can ensure they enjoy their stay as much as you will.

Yes. We have a travel cot, highchair, toilet seat, step and plastic crockery and cutlery at the property so you can enjoy your stay without having to pack additional items. For health and safety purposes we do not supply bedding for the cot so please do pack as required.

Yes. Due to space restrictions, our accessible room at Rose Cottage is a single profile bed. However, we do have the option of a z-bed we can provide upon request. This can be placed within the room when wheelchair access is not required.

No. Sadly, we do not currently have a raiser chair in the living room but it is top of our shopping list to add as soon as possible.

Yes. We are more than happy for you to arrange delivery of additional hire equipment you require during your stay. Please get in contact with us in advance to discuss the best time for delivery/collection and we can ensure we can have someone onsite to receive the delivery.

Yes, Pooley Bridge is located just 6 miles away where you will find a host of cafes, restaurants, post office, farm shop and a gin shop too, so you can get any essentials you may need. You will also find several supermarkets in Penrith.

Rheged is located less than 15 minutes from Rose Cottage and is an excellent accessible attraction with a Changing Places added to the venue in 2024. Cumbria and the Lake District are improving their facilities, check out this link to find the most recent additions. We will also keep you updated with newly added facilities on our Instagram page, so be sure to follow us.