1. Contract
The Contract for the letting of the property is between the Client and Lakes For All. Bookings submitted online are provisional, and once Lakes For All issues the confirmation form, the Contract will be entered into and becomes legally binding.
The contract is at all times subject to the Booking Conditions. The Client should check the booking confirmation form carefully as it includes the property, length of stay, charges, and other relevant booking details. The Client should notify Lakes For All immediately in case of any discrepancy, mistake, or query.
The Contract of Hire is governed by English law and jurisdiction, for the hire of the property for self-catering holiday purposes only. The lead name (‘Client’) on the booking must be over 21 years old, and a member of the party occupying the property. The Client agrees to take responsibility for all members of the party.
2. Payment
A deposit of one 30% of the rental fee is payable immediately upon making the booking, if the booking is made more than 8 weeks before the start of the rental. The balance shall be payable 8 weeks before the commencement of the rental. The booking will not be confirmed until the deposit is received. Non-payment of the balance before the due date shall be construed as a cancellation of the contract by the Client.
For bookings made less than 8 weeks before the commencement of the rental the total fee is payable to confirm the booking. All payments shall be made to Lakes For All as per the details on the Booking Form.
Where the booking is paid by credit or debit card, the Client agrees to Lakes For All holding these details securely within the booking system for the purpose of the Cautionary Security Deposit.
3. Damages and the Cautionary Security Deposit
It is understood that the Client and their Guests will use the property lawfully, will not abuse or damage the facilities, and will comply with health and safety or other policies or instructions notified to you by Lakes For All or the Owner. The Client will keep the property including furniture, fixtures and fittings in the same state of repair as at the start of the rental period.
Lakes For All may charge for any additional reasonable charges resulting from your stay where you have failed to comply with this paragraph. These charges are necessary to return the property to its original state for other future Clients.
A deposit amounting to £300 will be taken at Final payment. This will be held until 48 hours after departure when the property has been inspected. Should a loss or damage be discovered, the Client will be informed of the amount to be charged:
For charges of under £100, Lakes For All reserves the right to make the charge then notify the Client by email.
For charges over £100, if there is a delay in obtaining an invoice the card may be charged and any excess refund will be processed by Lakes For All once this has been received.
Where the costs exceed the Cautionary Security Deposit, the Client will be notified in writing and Lakes For All will charge the card held and will provide an invoice for the additional sum.
Prior notification of damage does not stop the Client from being liable for that damage. If any proportion of the Cautionary Security Deposit is retained and you dispute the charge this must be put in writing directly to Lakes For All within 21 days of your stay.
The credit or debit card provided for the Cautionary Security Deposit must be valid for 2 months after the date of departure.
See also Points 7 and 8 regarding care of the property.
4. Cancellation/Refund Policy (See also 6. Cancellation Insurance)
Any cancellation made by the Client, for whatever reason, shall be in writing and addressed to Lakes For all as per the contact details on the Booking Form. On receipt of notice of cancellation, attempts will be made to re-let the property by Lakes For All for the period of the booking.
If it has not been possible to re-let the property, the following monies will be due depending upon time of cancellation:
- 8 weeks prior to arrival: 30% of Total Cost
- 4 weeks prior to arrival: 50% of Total Cost
- 14 days prior to arrival: 100% of Total Cost
It is strongly recommended that Cancellation Insurance is purchased at the time of booking, further details relating to this are set out in the paragraph below.
In the case that the property becomes unavailable, please see Point 18 regarding Lakes For All’s responsibilities.
5. Change of Date
Lakes For All may consider a request from a Client to change the dates of the booking after confirmation has been issued. Where the agreement is given, this is subject to all of the following conditions being met: if the self-catering holiday property is available for the period requested, the request is received more than 8 weeks prior to the commencement of the rental (otherwise normal cancellation terms apply), the Client pays any additional sums due.
6. Cancellation Insurance
No refunds will be given on the cancellation of a booking by the Client, except in the event of the property being resold as laid out in Paragraph 4, Cancellation/Refund Policy. We strongly recommend a Client takes out holiday insurance which may provide cover in the event of a cancellation.
7. Breakages or Damages
The Client is legally bound to reimburse Lakes For All for replacement, repair or extra cleaning costs incurred as a direct result of the Client’s use of the Property on demand. Reasonable charges can be incurred for, but not limited to, cleaning of furnishings, replacement equipment, keys, towels or bedding soiled beyond normal wear. Lakes For all reserves the right to refuse further bookings as a result of previous damage.
Please also see sections 3 and 8.
8. Care of the Property
8.1 The Client shall take all reasonable and proper care of the property and its furniture, pictures, equipment and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Client shall abide by all instructions regarding the use of the property and its fixtures and fittings as notified by Lakes For All.
8.2 The Client shall take care not to leave personal possessions in the property on departure. Lakes For All will make every effort to return high value items provided that the client notifies Lakes For All within 24 hours of departure. Lakes For All accepts no responsibility for personal possessions left in the property following departure. A reasonable postage charge will apply for the return of lost property.
8.3 Lakes For All does allow external suppliers such as beauty therapists, private chefs and activity organisers into the property on the understanding that we will be notified in advance of arrival, and that the supplier has valid and appropriate public liability insurance documentation. It is the Guest’s responsibility to ensure the property Terms are adhered to. Lakes For All reserves the right to refuse access to a supplier on behalf of the property Owner in the case of them not meeting the property Terms. Lakes For All cannot accept liability for any external suppliers.
9. Pets
Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all properties without charge.
Guests with allergies should be aware that we cannot guarantee that there have been no dogs previously kept at the property, nor can we accept any liability for any suffering which may occur as a result of such pets having been present. We will however make every appropriate effort to ensure the house is cleaned to reduce potential conflicts after an animal stays.
Where a Guest has an assistance dog, it is appreciated that Lakes For All is made aware before arrival.
10. Period of Hire
Rentals commence from the time outlined in the booking confirmation. This is typically 1500 on the day of arrival and 10am on the day of departure unless stated otherwise in writing from Lakes For All. Guests may be permitted to extend their stay, arrive earlier, or stay later subject to availability. This must be by prior agreement in writing from Lakes For All.
11. Use of Property
The number of persons occupying a property must not exceed the numbers stated in the booking agreement.
The property shall be used for personal and domestic purposes only for the duration of the rental. The property shall not be used for any commercial purposes. Lakes For All reserves the right to refuse entry to the entire party if this condition is not observed, and generally in the case of any breach of these Booking Conditions by the Client where Lakes For All consider such exclusion is reasonable.
12. Day Guests
Visitors in the day are allowed at properties, but a Client should advise Lakes For All in advance of the number of guests that will be visiting.
13. Eligibility
Lakes For All reserves the right to refuse any bookings, in particular bookings from a) groups of people under the age of 21, b) hen or stag parties c) groups whose numbers exceed Seven in total.
14. Complaints
Should there be any cause for complaint during the occupation of the self-catering property, Lakes For All must be notified promptly and in case of serious problems confirmed in writing via the contact details given in the booking form. Compensation will not be made for any complaints made after the Hire of the property has ended, or where a Client has prevented an opportunity to address a complaint during the Client’s stay.
Should a complaint be made over the telephone, Lakes For All may request a copy in writing.
15. Right of Entry
Lakes For All, or its contractors, shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance. Under normal circumstances, we will always ask in advance for permission to enter.
16. Property Literature
All care has been taken to ensure the accuracy of the property description and all information is given in good faith and is believed to be correct. Lakes For All may be required to make amendments or choose to make improvements to a property between the time a Client books and the arrival date. Where a change might materially affect the property and the Client’s booking, Lakes For All will communicate this with the Client as soon as reasonably possible.
17. Liability
17.1 The following provisions set out the entire liability of Lakes For All (including liability for acts or omissions of its employees, agents and subcontractors) to the Client in respect of: (1) any breach of these Booking Conditions; and (2) any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.
17.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract. Nothing in the Contract excludes or limits the liability of Lakes For All for death or personal injury caused by negligence or fraudulent misrepresentation.
17.3 Subject to the total of clause 17: (1) Lakes For All total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of the Contract shall be limited to a sum equal to two times the rental fee; and (2) Lakes For All shall not be liable to the Client for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however so caused) which arise out of or in connection with the Contract. Save for any rights under these Conditions and the Contract which may be exercised by Lakes For All, no term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.
Without prejudice, if the property which the Client has booked becomes unavailable or unusable for the date of the booking, then Lakes For All obligation will be to reimburse the Client for any monies paid. Notwithstanding any other provision of this Contract, Lakes For All shall be deemed to be in breach of this Contract or otherwise be liable to the Client, for delay in performance or the non-performance of their obligations, due to any circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. Force Majeure covers, without limitation, fire, flood, exceptional weather conditions, epidemics, destruction, and damage of the Property by any cause other than the negligence of Lakes For All, and all similar situations. No compensation, costs, or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by Lakes For All to the Client.
18. Communicating with the Client
For the purposes of the Data Protection Act 2018, Lakes For All is the sole data controller of all personal data provided to Lakes For All by Clients and prospective Clients. In order to process a booking Lakes For All needs to collect certain personal data from the Client, for example names and addresses of party members, credit/debit card or other payment details, and special requirements such as those relating to a disability or medical condition which may affect any party member’s holiday arrangements. If Lakes For All needs any other personal details the Client will be told before they are obtained.
Lakes For All at times needs to pass these details on to other parties so the self-catering holiday property can be provided, including for payment processing or insurance. Lakes For All also needs to process and store Clients’ personal details for its own administration, market analyses and operational reviews. Lakes For All will respect the privacy of personal data and will comply with all relevant and current data protection legislation. Our GDPR policy is available on the companies website or can be sent upon request.
Lakes For All would also like to store and use personal details for future marketing purposes (for example sending brochures or details of promotions which Lakes For All feels may be of interest). Clients will be asked to opt in, and will have the choice to opt out at any time. All details given to Lakes For All at any time will be kept, but only names, contact details and the booking preferences will be used for marketing purposes. Without written consent Lakes For All will not make its mailing list or Clients’ personal data available for marketing purposes unless required to do so by a Court of Law. Competent jurisdiction will not disclose personal data to anyone. Lakes For All can however supply promotional offers on behalf of third parties only where the Client has opted in and the offering is deemed relevant to the Client.
Changes to Our Terms and Conditions
Lakes For All may revise these terms of use at any time. It is the responsibility of the Client to take notice of changes made as some of the provisions contained in these Terms may supersede provisions or notices published elsewhere by Lakes For All.
Lakes For All’s registered address is 39 Salkeld Road, Penrith, Cumbria, CA11 8BP
